Search
My account
0 Items in Shopping Bag

Help US

Delivery service
Delivery service

Your order will be delivered to the address you supply. We send you the tracking number for FedEx. You can track your order on www.fedex.com.

Normal delivery time is 3-5 business days. During sale periods and holidays your order might take longer to be processed and sent. It might also take longer for you to receive answer to your e-mails. We hope your are able to overlook this.

Swedish Hasbeens offers products for sale that are in stock and available for dispatch. Should it happen that our stock list is out of date, we will ask you by e-mail to decide whether you will wait for the product to arrive in stock, change, or cancel your order.

Payment
Payment

You pay for your order with a credit card or with Paypal.

Return policy
Return policy

You may return an item and get a full refund, or exchange the item, within 14 days from delivery.

Please note that:

- The item must be in the same condition when returning it as it was when you received it
- The item must be returned in the original packaging

If you fail to return the item in the original shoebox we will withdraw $5 from the refund.

Free shipping on exchange of goods. For returns $9.99 is charged and deducted from repayment.
In case of returning an item you will have to pay for the shipping costs back to us.
If returning because of damaged goods or if the return is due to a mistake made by Swedish Hasbeens, we will refund the cost for the item as well as the cost for returning it.

How to return or exchange items:

If you have bought the item at a reseller we ask you to contact them for any exchange or refund.

If your ordernumber start with the number 5 - you purchased the shoes from our previous webshop in Sweden. If you would like to return or exchange your order, please fill out your return form and send the shoes to the following address:

Swedish Hasbeens
Box 3076
720 03 Västerås
Sweden

If your ordernumber start with number 1 or 8:
If you want to return an item

Email us at infoUS@swedishhasbeens.com and include your: Order number & reason for returning.
We will file a ticket for your return.
You will receive a return label to your email shortly after.
Please return the shoes with the label to your nearest Fedex shipper.
When we have received the item an approved the return, we will credit you in the same way you paid the order.

If you want to exchange an item.

Email us at infoUS@swedishhasbeens.com if you want to exchange an item.
We will file a ticket for your exchange.
You will receive a return label to your email shortly after.
Please return the shoes with the label to your nearest Fedex shipper.
When the warehouse has received the pair and verified they are in a good condition your new pair will be sent.

Processing of returns of faulty goods.

Email us at infoUS@swedishhasbeens.com as soon as you discover the defect.Take a picture of the defect and include it in your email. This will make the processing quicker.
The defect will be evaluated by our customer services.
If the reclaim is valid we will either send you a new pair of the damaged model, or refund you if they are not in stock.
If the reclaim is not valid we will give you instructions on how to fix the shoe or alternative solutions.

In a case of exchange or return you will responsible for the item during transport/shipping.

In a case of exchange or return you will responsible for the item during transport/shipping.
In case of disputes, Swedish law is applicable. See further at www.konsumentverket.se

Privacy Policy
Privacy Policy

According to law, we must ask you to agree to that we handle your personal details. All details that you leave with us, or which we are given when you register for a purchase or visit our homepage, will be handled by Swedish Hasbeens.

The information given will only be used by Swedish Hasbeens in order to fulfill our undertakings and informing you of offers that will appeal to you, at the time of purchase. Swedish Hasbeens will use this information internally for marketing purposes but will not let a third party use your personal details for marketing without your consent.

You have the right to see your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted.

Secure pages
All web pages where you as a customer leave personal information in conjunction with a transaction are what is called secure pages (encrypted transfer of information). Swedish Hasbeens is using certificates issued by Verisign. The certificate guarantees that you are communicating with our web site, swedishhasbeens.com, and that the transfer of information is encrypted. Most web browsers use symbols to show that you are visiting a non-secure/secure web page. These symbols are visible in the lower left or right corner of the screen.

Care Instructions
Care Instructions


Swedish Hasbeens shoes are hand-made using the same craftsmanship as in the the 70s which is kind to people and nature. We use natural materials and you could pretty much bury your shoes in your garden.

Like all hand-made stuff using natural materials every pair will be unique which is a sign of quality. So don't worry if the wood varies in color and if there are twigs in it. Natural grain leather may also have marks and may vary in color and thickness.The untreated natural colored leather will darken with time. The colored leather, like black, might rub off on other light stuff. The color on the painted wooden sole and the rubber sole will wear off in a natural way with time.

Hand-made stuff with natural materials just makes you more unique... which is really great...if you like being unique that is...

The natural grain leather
Don't get mad. The natural grain leather will soften and stretch with wear and one day fit like a glove... a foot-glove. The leather will look better the more you wear it. Put some olive oil on the untreated natural colored leather (not nubuck or colored leather) and it will look better and you'll get a better resistance to dirt and water. Even better just use your shoes in dry weather, since wood and natural leather really don't like moisture and if fully soaked they will stretch a lot!

The wood
Wood is a hard but fragile material so watch out for knocking the back of the heel into stairs or edges of sidewalks since the wood might chip. Chips are also super-easy to glue back on since its natural materials. Here is something unique: sandpaper can remove marks and dirt from the wood and you can also use some olive oil on the wood for protection.

The rubber sole
The rubber sole is glued on and will loosen by time since wood is a natural living material. It's super-easy to glue it back on or get a new bio-degradable one at your local shoe repair shop.

The buckle

Open the buckle when taking your shoe on or off. Not only will it be easier, it will also make it last way longer.

The leather sole

Protect the leather sole from dirt and moisture with a leather cream (we're sure your local shoemaker / heel bar can recommend a great one). To protect the leather front sole from wearing out, it's also a great idea to have a rubber sole put on (or a bio-degradable sole). This is super-easy to do at your local shoemaker / heel bar. This is also because a rubber sole is less expensive to replace than the leather sole and will make the sole more resistant to moisture. If a rubber sole is properly applied, it is barely be noticed when worn.

The natural rubber soles

The natural rubber sole is really comfortable to walk on and great as a sole since it's soft and flexible yet with strength and durability. However please note that it is a natural, organic material and as such it can be sensitive to very strong heat, making it sticky and in the long run making it hard and dry. Just like our other natural shoe materials like cork, leather and wood, natural rubber is a living material so please take care of it, dry it slowly, don't expose it to
extreme heat, talk to it and the shoes should last for your grand kids.
The Natural Rubber soles on our Rubber Boots are great on snow but may be slippery on ice or other slippery surfaces so use with caution.

Overall these shoes are really comfortable and kind to your feet and with the right care your kids will think their mom was super-cool way back in the 2010's...

Good luck!
Swedish Hasbeens!

Contact Us
Contact Us

Please read our FAQs first for the most common answers to your questions. If you still can't find your answer please send us an e-mail to

Customer Service: infous@swedishhasbeens.com

Swedish Hasbeens AB
Nytorgsgatan 36A
116 40 Stockholm
Sweden

PHONE: +46-8-702 01 01 (Sweden)

ORG: 556569-9971
VAT: SE557669997101

Webshop:brian@swedishhasbeens.com
PR & Marketing:pr@swedishhasbeens.com
Wholesale Enquiries: sales@swedishhasbeens.com
Supply & Logistics:admin@swedishhasbeens.com

Terms & Conditions
Terms & Conditions

Your order will be delivered to the address you supply. We send you the tracking number for FedEx. You can track your order on www.fedex.com.

Normal delivery time is 3-5 business days. During sale periods and holidays your order might take longer to be processed and sent. It might also take longer for you to receive answer to your e-mails. We hope your are able to overlook this.

Swedish Hasbeens offers products for sale that are in stock and available for dispatch. Should it happen that our stock list is out of date, we will ask you by e-mail to decide whether you will wait for the product to arrive in stock, change, or cancel your order.

Payment
You pay with your credit card or with Paypal.

Miscellaneous
All merchandise remains the property of Swedish Hasbeens until full payment is received.

All attemps of fraud will be reported to the police. Swedish Hasbeens have the right to cancel an order if fraud is suspected.

Do not send any pre-payments. We are not responsible for any cash, checks or stamps that are sent via mail. We only accept VISA or Master Card or pre-payment direct to our bank

Swedish Hasbeens reserve the right of errors caused by type faults or unintentional errors in the product information on our web pages. We cannot guarantee our pictures to display all colors with 100% accuracy.

All prices are listed in Swedish kronor SEK and all prices include VAT (25%).
The price listed on the Swedish Hasbeens website at the purchase time is the price applicable. Price increases and changes in the range can happen without warning.

Declined items
For all packets that are not picked up or if you at delivery decline to sign for the ordered package, you will be charged a fee of $35. The fee covers the costs of the processing fee, return shipping and handling. If you change your mind right when the package was sent from us, you must still pick up the package at your delivery point and send it back to us. If the package is not picked up, it will be automatically registered as NOT PICKED UP and charged accordingly.

Damage during transport

All packages we ship are insured. If the package and/or the content is damaged upon arrival, please report that to the courier when you receive it. If you notice any damages when you unpack, please contact us at +46-8-722 81 01 or info@swedishhasbeens.com

Return policy
You may return an item and get a full refund, or exchange the item, within 14 days from delivery.

Please note that:

- The item must be in the same condition when returning it as it was when you received it
- The item must be returned in the original packaging

If you fail to return the item in the original shoebox we will withdraw $5 from the refund.

Free shipping on exchange of goods. For returns $9.99 is charged and deducted from repayment.
In case of returning an item you will have to pay for the shipping costs back to us.
If returning because of damaged goods or if the return is due to a mistake made by Swedish Hasbeens, we will refund the cost for the item as well as the cost for returning it.

How to return or exchange items

If you have bought the item at a reseller we ask you to contact them for any exchange or refund.

If your ordernumber start with the number 5 - you purchased the shoes from our previous webshop in Sweden. If you would like to return or exchange your order, please fill out your return form and send the shoes to the following address:

Swedish Hasbeens
Box 3076
720 03 Västerås
Sweden

If your ordernumber start with number 1 or 8:

Email us at infoUS@swedishhasbeens.com and include your: Order number & reason for returning.
We will file a ticket for your return.
You will receive a return label to your email shortly after.
Please return the shoes with the label to your nearest Fedex shipper.
When we have received the item an approved the return, we will credit you in the same way you paid the order.

If you want to exchange an item.

Email us at infoUS@swedishhasbeens.com if you want to exchange an item.
We will file a ticket for your exchange.
You will receive a return label to your email shortly after.
Please return the shoes with the label to your nearest Fedex shipper.
When the warehouse has received the pair and verified they are in a good condition your new pair will be sent.

Processing of returns of faulty goods.

Email us at infoUS@swedishhasbeens.com as soon as you discover the defect.Take a picture of the defect and include it in your email. This will make the processing quicker.
The defect will be evaluated by our customer services.
If the reclaim is valid we will either send you a new pair of the damaged model, or refund you if they are not in stock.
If the reclaim is not valid we will give you instructions on how to fix the shoe or alternative solutions.

In a case of exchange or return you will responsible for the item during transport/shipping.

In a case of exchange or return you will responsible for the item during transport/shipping.
In case of disputes, Swedish law is applicable. See further at www.konsumentverket.se

Security

Secure pages
All web pages where you as a customer leave personal information in conjunction with a transaction are what is called secure pages (encrypted transfer of information). Swedish Hasbeens is using certificates issued by Verisign. The certificate guarantees that you are communicating with our web site, swedishhasbeens.com, and that the transfer of information is encrypted. Most web browsers use symbols to show that you are visiting a non-secure/secure web page. These symbols are visible in the lower left or right corner of the screen.

Personal details
According to law, we must ask you to agree to that we handle your personal details. All details that you leave with us, or which we are given when you register for a purchase or visit our homepage, will be handled by Swedish Hasbeens.

The information given will only be used by Swedish Hasbeens in order to fulfill our undertakings and informing you of offers that will appeal to you, at the time of purchase. Swedish Hasbeens will use this information internally for marketing purposes but will not let a third party use your personal details for marketing without your consent.

You have the right to see your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted.

Force majeure
If Swedish Hasbeens fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Swedish Hasbeens can not be held responsible.

FAQ
FAQ

Frequently Asked Questions

The Shoes

Leather and colors


How should I treat my shoes?

Our clogs are easy to look after. Spots or marks on the wood can easily be removed using some sandpaper. The untreated leather (ie the color Nature) must be treated with olive oil. This way it will darken and be more resistant to dirt and water.

The wood can also be treated with some olive oil. For more information, se Good to know.

Can I wear my shoes in rainy or humid weather?

Water makes the leather very stretchable. Therefore, do not use your shoes in the rain, wet grass or when the leather is wet, as they might stretch and lose shape very quickly.

Will the natural untreated leather darken?

Yes, it will darken really nicely with time. You can also threat the leather carefully with olive oil and / or expose them to sunlight to make them darker even faster.

Will the leather stretch?

Yes, leather is a natural material that will stretch with wear, and after a while fit your feet perfectly. Hasbeens is made of thicker, high quality leather.

The color looks different from your website, why?

Some color variations do occur since the leather varies and reacts naturally. The leather varies from one piece of leather to another.

Does the colored leather stain?
Usually not, but the darker colors might stain a bit if the leather gets humid or wet.
The dark nubuck colors may stain if rubbed against a lighter fabric or surface.

Wood


Can the wood splinter?

Since the wood is hard but fragile, the material may chip if you knock it into something. Luckily, the splinters are very easy to repair. Just use regular wood glue and glue the piece of wood back where it belongs. You can also use a clamp to put pressure on the repaired area for a couple of hours.

If you have some problems with the repair, do not hesitate to contact us.

What kind of wood you use in your shoes?
The soles of the shoes are made of either alder tree or lime tree (called linden / basswood in N. America). The wood comes from forests in Europe, with strict regulations governed by the EU, whereby for each tree cut, a new one is planted.

Why is there a small whole in the wood on some of the shoes?

Our shoes are lasted according to old traditional handcraft methods of pruduction. The last is attached to the shoe with a nail that leaves a small whole in the back of the shoe, underneath the heel label.

Sole

What can I do if my rubber sole begins to loose?
The rubber soles are glued and can come unfixed after frequent use. Wood is a natural material that flexes over time, whereby friction can appear between the wood and rubber.
The rubber sole can easily be replaced at your local shoe repair shop.
You should never use your shoes without any rubber sole; it damages the wood sole.

Sizes

How do I find my size?
The sizes are generally standard, running neither large or small, but the best way to be certain of which size you should order is to measure your foot and use our size chart.
On our website you can find a specific size chart for each model.

Models

Will my favorite models be restocked?
We frequently receive new models and reorders, but we cannot always tell you exactly when. Sign up for our newsletter if you would like to have the latest news from Swedish Hasbeens. You can also send an email to infous@swedishhasbeens.com if you are after a specific model.

What models are available in the stores?

Each store has their own range of models, contact the particular store or visit their website, you can find their contact information here.

Environment


Can I be sure of that your leather is completely free from chromium?

Yes, we only use vegetable tanned leather that is treated with vegetable oils, according to traditional methods of production. The natural grained leather is good, both for your skin and the environment.

Order, payment and delivery


I cannot choose my size?

If you are not able to choose your size in the roll down menu, it means the particular size unfortunately is out of stock at the moment in the color that you've chosen.

I cannot pass the payment page; the site only steps backwards after filling in my bank details, why?
Please contact your bank and try once again; the payment could be denied because we charge your credit card from Sweden. Your card will not get charged without receiving a confirmation. If you still have problem to complete your purchase, please contact us at infous@swedishhasbeens.com.

Is the shipping cost higher for an additional pair of shoes or item?
No, the shipping cost is a fixed cost regardless how many items or pairs of shoes you order.

When will I receive my package?
The packages normally arrive within 3-7 working days, depending on the delivery address. You can always track your package at UPS (for International orders), or at Schenker (for orders within Sweden).

Please note that after our Blow Out Sale can the deliveries take longer to process and be sent out.
We will be back to normal delivery times next week.

Returns and Exchanges

If you have bought the shoes at a reseller we ask you to contact them for any exchange or refund.

How do I return or exchange an item?
You may return an item and get a full refund, or exchange the item, within 14 days from delivery.

Please note that:

- The item must be in the same condition when returning it as it was when you received it
- The item must be returned in the original packaging
In case of returning or exchanging items you will have to pay for all shipping costs. If returning because of damaged goods or if the return is due to a mistake made by Swedish Hasbeens, we will refund the cost for the item as well as the cost for returning it. We refund up to 100kr, 25€, 35$ for your return cost. In case of returning items you will have to pay for all shipping costs. In the case of an exchange, you pay for the shipping back to us, and we send you the new item for free.

If you return damaged goods or it's due to a mistake made by Swedish Hasbeens, we will refund the cost of the item as well the cost of shipping.

- If you want to return an item bought from our US webshop, read our US return policy here.
- If you want to return an item bought from our International webshop, follow these instructions,

Fill in the return form (Download English version, Download Swedish version)
Send the item back together with the return form to us. You will have to pay shipping costs.

If you are sending from OUTSIDE of Sweden the address is:
Swedish Hasbeens
Box 3076
720 03 Västerås
Sweden

If you are sending from WITHIN Sweden the address is:
Swedish Hasbeens
Ånghammargatan 3
721 33 Västerås
Sweden
When we have received the item an approved the return, we will credit your account you assigned in the return form.

Have you received my return?
You will receive an email as soon as your return has been processed. Please allow 2-3 working days from the time we receive your return until it will be processed.

Complaints

When do I have the right to complain on my item?

If you have bought the item at a reseller we ask you to contact them for any exchange or refund.

When it comes to faults that are not mentioned in our disclaimer you have the right to complain. See our Purchasing Conditions. You have to consider wood as a fragile material. It is not flexible like plastic or other synthetic materials. Be careful not to knock the wood into stairs or edges of sidewalks since the wood might chip.

Processing of returns of faulty goods.

If you discover a defect or want to file a complaint, take a picture of the damaged shoe or item and send it to infous@swedishhasbeens.com.
We will get back to you via email and how to proceed.
Please do not send any shoes or items back before being in contact with us.

Faults that are listed in our disclaimer are faults that naturally appear with wear, and cannot be approved complaints. Please do not send anything back to us without our knowledge and confirmation. If you are unsure, just send an email to infous@swedishhasbeens.com.

Contact

How can I contact Swedish Hasbeens?
You can always send an email to infous@swedishhasbeens.com or call us at +46-8-7020101, we operate from Monday to Friday, from 9am to 4 pm, except Swedish holidays.