Your order will be delivered to the address you supply. We send you the tracking number for FedEx. You can track your order on www.fedex.com.
Normal delivery time is 3-5 business days. During sale periods and holidays your order might take longer to be processed and sent. It might also take longer for you to receive answer to your e-mails. We hope your are able to overlook this.
If you are not at home at the at the time Fedex deliver, they might leave your package outside your door. We do not take responsibility for missing packages in conjunction with that. Use your tracking number we provide in the shipping confirmation e-mail to track your order. Please note that Fedex does not deliver to a PO Box address.
Swedish Hasbeens offers products for sale that are in stock and available for dispatch. Should it happen that our stock list is out of date, we will ask you by e-mail to decide whether you will wait for the product to arrive in stock, change, or cancel your order.Miscellaneous
All merchandise remains the property of Swedish Hasbeens until full payment is received.
All attemps of fraud will be reported to the police. Swedish Hasbeens have the right to cancel an order if fraud is suspected.
Do not send any pre-payments. We are not responsible for any cash, checks or stamps that are sent via mail. We only accept VISA, Master Card, American Express and Paypal.
Swedish Hasbeens reserve the right of errors caused by type faults or unintentional errors in the product information on our web pages. We cannot guarantee our pictures to display all colors with 100% accuracy.
All prices are listed in Swedish kronor SEK and all prices include VAT (25%).
The price listed on the Swedish Hasbeens website at the purchase time is the price applicable. Price increases and changes in the range can happen without warning.Payment
You pay with your credit card or with Paypal. Please note that it is not possible to have a different billing and shipping address when paying with Paypal. The site will use the address used in the customers Paypal account.
We have free shipping within US for all fullprice items.
For all sale items a shipping cost of $10 will be added.Declined items
For all packets that are not picked up or if you at delivery decline to sign for the ordered package, you will be charged a fee of $35. The fee covers the costs of the processing fee, return shipping and handling. If you change your mind right when the package was sent from us, you must still pick up the package at your delivery point and send it back to us. If the package is not picked up, it will be automatically registered as NOT PICKED UP and charged accordingly.
Damage during transport
All packages we ship are insured. If the package and/or the content is damaged upon arrival, please report that to the courier when you receive it. If you notice any damages when you unpack, please contact us at email@example.comReturn policy
You may return your order and get a full refund, or exchange the item, within 14 days from delivery.Important Information
- The item must be in the same exact condition when you return it as it was when you received it.
- Please note, we will not approve any returns of used or dirty items. Until you have decided to keep your order, our shoes must be tried on a clean carpeted surface.
- The items must be returned in their original packaging, as it is part of the product. Avoid damaging the original packaging by returning the shoes or cloths and shoe box inside an overpack.
- Please make sure to fill out the online return form before returning your item.
- You have to send your return back with the Fedex return label. If you return your order with another shipper, we do not take responsibility for lost items or possible delays with your return.
If you fail to return the item in the original shoebox we will withdraw $5 from the refund.
In case of returning an item you will have to pay for the shipping costs back to us, $10 is charged and deducted from repayment. Please note, that is you have purchased a sale item, we will not refund the $10 which was charged when placing the order. So, for returning sale items, $10 + $10 is charged in shipping costs.
If returning because of damaged goods or if the return is due to a mistake made by Swedish Hasbeens, we will refund the cost for the item as well as the cost for returning it.
How to return or exchange items
If you have bought the item at a reseller we ask you to contact them for any exchange or refund.
If you want to return or exchange an item purchased on our webshop, please fill out the return form here: US Return form
We will file a ticket for your return/exchange.
You will receive a return label to your email within 1-3 business days.
Please return the shoes with the label to your nearest Fedex shipper.
When we receive your return, we will handle your refund/exchange within 14 days.
Please note, we are not able to hold any items at our warehouse for exchange.
Therefore, we are not able to guarantee that the model and size you wish to exchange to will still be available in stock once your return has been received and handled by our warehouse.
If you want to make sure you receive the item that you want, we would advise you to place a new order online and return your order for a refund.
It is only possible to exchange to something in the same price range. If you want something that cost more than your original order, please place a new order.
Processing of returns of faulty goods.
Email us at firstname.lastname@example.org
as soon as you discover the defect. Take a picture of the defect and include it in your email. This will make the processing quicker.
The defect will be evaluated by our customer services.
If the reclaim is valid we will either send you a new pair of the damaged model, or refund you if they are not in stock.
If the reclaim is not valid we will give you instructions on how to fix the shoe or alternative solutions.
In a case of exchange or return you will responsible for the item during transport/shipping.
In a case of exchange or return you will responsible for the item during transport/shipping.
In case of disputes, Swedish law is applicable. See further at www.konsumentverket.se
According to EU’s regulation of protection of personal data, the General Data Protection Regulation (GDPR), we must ask you to agree to that we handle your personal details.
WHO IS RESPONSIBLE FOR YOUR DATA?
Swedish Hasbeens AB is mainly responsible for your person details.
To be able to process and ship your order, your details will also be processed by our ERP, 3PL warehouse, payment options, shipping companies and marketing platforms to be able to send you confirmation e-mails, newsletters or review e-mails.Data Protection Officer (DPO)
Emy BlixtContact information:
Swedish Hasbeens AB
111 29 Stockholm
PROCESSED DATA AND PURPOSES
Below are the data we will process and the purposes behind it.- Contact details:
If you make a purchase in our webshop we will collect your name, address, e-mail address, phone number and country of resident.
We will use your contact details to be able to:
• Process and ship your order
• Email order and shipping confirmation
• Handle returns, exchanges or possible complaints.
• Email review e-mails- E-mail address:
If you have subscribed to our newsletter, we will save your e-mail address to be able to send them to you with information or campaigns.
We will also use your e-mail address to be able to contact you via our customer support, but only in regard to your orders.- ID number:
If you are located in Sweden, you are able to pay via payment option Klarna. If you choose to pay through Klarna, they will collect you ID number.- Credit Card:
To be able to make a purchase online, paying by credit card, you will have to provide you credit card details. It is necessary that you leave your credit card details to complete your purchase and for us to be able to process and ship you order.- Previous purchases/returns/e-mails:
When you make a purchase, we will save your order history, to be able to handle possible return, exchange or complaints.
When you want to do a return or exchange, you will have to fill out an online return or exchange form with your name, information about your returning order, and reasons for the return. This information is necessary for us to be able to handle you return and meet your request. We will save the return and exchange forms for future analysis, to be able to improve our products and webshop.
If you send Swedish Hasbeens an e-mail, we may save your e-mails to be able to answer your questions, assist you with a complaint or complete your request. Saved e-mails can also be used for future analysis, to be able to improve our FAQ, business and products. If customers have questions about previous e-mails they have sent, we will be able to search in history and provide it to them. It is also necessary for us to be able to search in our e-mail history in regard to possible disputes.
HOW LONG WILL WE KEEP YOUR DATA?
Swedish Hasbeens reserves the right to keep and process your personal data as long as it is necessary for us to be able to perform our obligations to you, as well as by law, to be able to handle complaints, defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.
If you are a subscriber to our newsletter and wants to unsubscribe, you have the right to do so. You can either unsubscribe by using the unsubscribe link, which is provided in all of our newsletter, or you can contacts us at email@example.com
You have the right to see your personal details upon request and have them corrected if they are incorrect.
Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, for example when it is no longer necessary for us to process your data taking into consideration the purposes for which they were collected.Force majeure
If Swedish Hasbeens fails to comply with the agreement because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then Swedish Hasbeens can not be held responsible.
Materials and Care
Swedish Hasbeens's shoes are all hand-made, using the same craftsmanship as in the 70s, which is kind to both people and nature. We use natural materials, so you could pretty much bury your shoes in your garden.
Like all hand-made stuff, using natural materials, every pair will be unique, which is a sign of quality. So do not worry if the wood varies in color or if there are twigs in it.
Please be aware that the natural grain leather may have marks, can vary in color and also thickness.
The untreated nature colored leather will darken with time. The colored leather, like black, might rub off on other light stuff and can loose color if it is scratched. The color on the painted wooden sole and the rubber sole will wear off naturally over time.
Choosing hand-made stuff with natural materials just makes you more unique, which is really great, if you like being unique that is.
Our Natural Grained Leather
Don't get mad, the natural grain leather will soften and stretch with wear and one day fit like a glove... a foot-glove. The leather will look better the more you wear it. Please be aware that the natural grain leather may have marks, can vary in color and also thickness.
If your Habeens squeaks, it is due to the fact that the leather is hard and overlaps, however, as the leather softens the squeaking sound will fade.
Please note, it is better to just use all your Swedish Hasbeens in dry weather, since wood and natural leather really do not like moisture and if fully soaked they will stretch a lot!
The Nature Leather
Our nature leather is not colored, so it can vary in color and will darken naturally over time. To treat the nature leather, use a terry towel and apply a little olive oil on the untreated natural colored leather (not nubuck or colored leather) and it will look better and you will get a better resistance to dirt and water. The leather will darken a little bit after it has been treated with olive oil.
Sunlight will also darken the nature leather. So if you want a darker ton, have you nature leather Hasbeens sunbathe. However, avoid leaving your colored Hasbeens in the sun, as it may change the color.
The Color & Nubuck Leather
The colored leather, like black, might rub off on other light stuff and can loose color if it is scratched. The color on the painted wooden sole and the rubber sole will wear off naturally over time.
The colored leather does not need to be treated with oil or any other fat, since it is treated with color. If you would use any oil or leather fat, the leather will not absorb it. You can treat the leather with a little transparent shoe cream if you want the shoes to be a little more resistant to rain or dirt.
Do not use colored shoe cream, as the color can run down on the wooden sole, which will leave marks that cannot be removed.
The nubuck leather can be treated with a nubuck spray. If the nubuck leather gets dirty, depending on the dirt, you can let is dry and they rub with a clean terry towel. Do not use oil, shoe cream or leather fat on this material and avoid leaving your colored Hasbeens in the sun, as it may change the color.
The Metallic Colored Leather
Our metallic colored shoes works a little bit different than our other sandals.
The metallic colored clogs have nature leather where the metallic color is applied on the leather, and not dyed. Therefore, the metallic color will naturally wear off over time, since it is applied as a layer of color.
The metallic colors can also vary a little from each other, depending on how the metallic color reacts to the nature leather.
As with the colored leather, you do not have to treat the leather. Avoid leaving your colored Hasbeens in the sun, as it may change the color.
Our Wooden Sole
Our wooden soles are made from lime tree, except from our Biker sandals, which have linden tree soles.
Wood is a hard but fragile material, so watch out for knocking the back of the heel into stairs or edges of sidewalks, since the wood can chip. One of the reasons is that the heel of most of our shoes slopes outwards, so the upper edge at the back is slightly exposed. However, a chip is super-easy to glue back on, since it is a natural material. If you do not have the piece of wood you can get some wood paste and fill the hole, let it dry and then use some sand paper to make the surface smooth.
Here is something unique: sandpaper can remove marks and dirt from the wood and you can also use some olive oil on the wood for protection. However, some of our heels are already treated with wax.
The Rubber Sole
The rubber sole underneath the wooden sole is glued on and will loosen over time since wood is a natural living material.
Wood is a living material and will expand and compress depending on how moist, warm or cold it is in the air. It can happen faster if you have walked in rain or very moist weather. However, it's super-easy to glue the rubber sole back on or get a new biodegradable one at your local shoe repair shop.
We recommend you to not walk direct on the wood, as you will wear it down.
Boots with Wooden Soles
Our boots have the same material as our sandals, except for our boots with shearling, cotton lining or natural rubber soles (for further information, please read below). You can read more about the wood, leather and rubber soles above.
The wooden soled boots should be treated the same as our sandals, with exceptions for the shearling.
Some customers experience that the wooden soled boots are loose around the heel, so when they walk the boots are slipping of the heel. The boots will not fall off your feet, but it will be slipping, so it is more of a habit to get used to.
Since the wooden sole is not flexible, as plastic or rubber, and the leather is stapled on in the back, it will create a feeling of the boots slipping.
Boots with Natural Rubber Soles
The natural rubber sole is really comfortable to walk on and is great as a sole since it's soft and flexible, yet with strength and durability. However, please note that it is a natural, organic material and it can be sensitive to very strong heat, making it sticky, and in the long run making it hard and dry.
Just like our other natural shoe materials, natural rubber is a living material, so please take care of it, dry it slowly, do not expose it to extreme heat, talk to it and the shoes should last for your grand kids.
All of our rubber boots have warm cotton lining, except for our Lace Up Rubber Bootie, which is leather-lined with cotton inner soles.
We recommend using our rubber-soled boots in dry and cold weather. However, as there may be snow outside you can treat your rubber boots to decrease possible leakage, though, the rubber boots are not a 100% waterproof.
You can either use clear or transparent shoe cream for protection and shine, or clear shoe fat for protection and a more matte finish. To decrease possible leakage we would advise you to also put wax or fat on the seams, with extra attention to the area where the leather meets the rubber sole. Please be aware that our Lace Up Rubber Booties have nubuck leather, so it is not to be treated with shoe cream or fat, but with nubuck spray.
The Natural Rubber soles on our Rubber Boots are great on snow but can be slippery on ice or other slippery surfaces so use with caution.
Wash inside out with similar colors.
Do not tumble try or use softener while washing the cord trousers.
Overall, these shoes are really comfortable and kind to your feet and with the right care your kids will think their mom was super-cool way back in the 2010's...