for orders to the uk above £135, vat will be charged at the uk border. please read more in our terms & conditions.

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RETURN POLICY

You may return your order and get a refund, or exchange the item, within 14 days from delivery.

When returning an order for a refund a return shipping costs is charged and deducted from your refund. If you decide to use the return label include in the package you also agree to the return shipping fee.

The shipping cost and the return shipping fee is not the same. The return shipping fee is charged per returning item and will, together with the shipping cost, be deducted from the product’s purchase price.

We recommend using the return label we provide for a safe and carefree return process. If you choose to use another postal service, please note that you are held responsible for lost or damaged packages. Please make sure to choose a registered post service since we are not able to collect the package from a pick-up point.

Please inform us if you are using another postal service and we will provide you with the correct shipping address. However, we recommend you using the return label included in the package for a safe and carefree return process.

Important Information

  • The item must be in the same exact condition when you return it as it was when you received it.

  • Please note, we will not approve any returns of used or dirty items. Until you have decided to keep your order, our shoes must be tried on a clean carpeted surface.

  • The items must be returned in their original packaging, as it is part of the product. Avoid damaging the original packaging by returning the shoes or cloths and shoe box inside an overpack.

  • Please make sure to fill out and include the return form in your package.

  • When returning an order for a refund, a return shipping costs is charged and deducted from your refund. The return shipping cost is per returning item.

  • You have to send your return back with the pre-paid return label, which is included in the package. If you return your order with another shipper, we do not take responsibility for lost items or possible delays with your return.

  • Please note that it can take longer to process returns during sale periods.

If you fail to return the item in the original shoebox or in the original packaging we will withdraw 50kr/5EUR/5GBP from the refund.

For Exchange or Return

If you want to return or exchange your order, please fill out the return form which is included in your box.

For exchange:

It is only possible to exchange to something in the same price range. If you want something that cost more than your original order, please place a new order.

Please note, we are not able to hold any items at our warehouse for exchange. Therefore, we are not able to guarantee that the model and size you wish to exchange to will still be available in stock once your return has been received and handled by our warehouse.

If you want to make sure you receive the item that you want, we would advise you to place a new order online and return your order for a refund.

Return shipping costs

When returning an order for a refund, a return shipping cost is charged per item and deducted from your refund.

The cost for exchanging an order is free of charge.

In case of returning or exchanging an order, for Swedish returns please use the prepaid DHL label, and for international returns please use the prepaid UPS label, that came with your order and leave your parcel at your nearest DHL(only Swedish orders)/UPS(only international orders) service point.

If there is not a UPS service point nearby, you can schedule a collection here, by UPS.

Please note, the return shipping cost is per returning item. So, if you are returning two pairs, the return shipping cost will double.

Return shipping cost per item:

  • Sweden 79 SEK

  • EU 24 EUR

  • UK 30 GBP

  • Canada 20 EUR

  • Australia 20 EUR

  • Asia 30 EUR

  • Middle East – India 30 EUR

  • Africa – Oceana 30 EUR

In case there is not included a DHL or UPS label with your order, please send us an e-mail at: info@swedishhasbeens.com, and we will assist you.

Swedish Hasbeens cannot give a refund of any customs, import duties or taxes paid outside of EU, even if it is for damage goods or mistake by Swedish Hasbeens.

In case of returning an order for a refund, please note we do not take responsibility for any currency changes and will refund the same amount that we received.

Declined items

For all packets that are not picked up or if you at delivery decline to sign for the ordered package, you will be charged an additional fee of €30/300SEK/30GBP/30USD, excluding from the shipping and return shipping costs. The fee covers the costs of the extra handling and processing fee.

If you change your mind right when the package was sent from us, you must still pick up the package at your delivery point and send it back to us. If the package is not picked up, it will be automatically registered as NOT PICKED UP and charged accordingly.The shipping costs of sending the order to will not be refunded and the return shipping fee will still be deducted.

How to return or exchange items:

If you have bought the item at a reseller we ask you to contact them for any exchange or refund.

  • Please fill out the return form, which is included in the box.

In case you want to exchange an item, please fill out the online form below:

- Exchange form here

  • Pack the shoes

Place the shoes in their original shoebox and make sure you use the same over pack as the shoes came in. Please enter your order number on the return form included inside the package. Seal the package properly.

  • Send your shoes

For Swedish returns please use the prepaid DHL label, and for international returns please use the prepaid UPS label, that came with your order and leave your parcel at your nearest DHL (national)/UPS (international) service point. In case of returning an order for a refund, a return shipping cost is charged per item and deducted from refund. The cost for exchanging an order is free of charge.

In case there is not included a DHL or UPS label with your order, please send us an e-mail at, info@swedishhasbeens.com.

  • Refund or Exchange

When we receive your return, we will handle your refund/exchange within 14 days. 

Refund: You will receive an e-mail confirmation when a refund has been made to the same the payment option you used while placing your order. If you have paid through Klarna, please report your order has returned with Klarna to avoid late fees, as we are not able to refund any late fees by Klarna.

Exchange: You will receive an order and shipping confirmation when your exchange order has been handled.

Please note that it can take longer to process returns during sales. It is only possible to exchange for something in the same price range. If you want something that cost more than your original order, please place a new order.

In case of disputes, Swedish law is applicable. See further at www.konsumentverket.se

*We do not refund any shipping costs.

Damaged item

Processing of faulty goods purchased on our website.

If you believe that your item is faulty, or if it has broken, you need to file a claim with us before returning the item. Please take a picture of the fault and send an e-mail to, info@swedishhasbeens.com.

We have to approve the claim before you send it back to us, otherwise we will not be able to handle your claim, and the item will be sent back to you. The defect will be evaluated by our customer services.

If the reclaim is valid we will either send you a new pair of the damaged model, or refund you if they are not in stock. If the reclaim is not valid we will give you instructions on how to fix the shoe or alternative solutions.

If returning because of damaged goods or if the return is due to a mistake made by Swedish Hasbeens, we will not deduct any shipping costs and refund the cost for the item.

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